Quality Assurance

Joanna North Associates Ltd – Adoption Support Agency

Updated June 2020

This policy looks at ways we achieve quality practice and ways that we review our work. 

As a practicing psychotherapist, psychologist, therapeutic consultancy and Intermediary Adoption Support Agency we take customer care, reflective practice and supervision very seriously.  We know that effective work depends on us taking time to reflect on what we do.

With this in mind we adhere to the following Quality Assurance Procedures.

Membership of Consortium of Adoption Support Agencies.

We recognize the need to consult with other agencies and to learn from best practice.  We are members of CASA and we will attend regular meetings which are held in London.

Joanna North – Supervision.

Jo North receives at least one and a half hours per month of reflective practice. My my main supervisor for Adoption Support Agency work is named below and she would be pleased if you wish to contact her for feedback. 

Please contact:

Monthly Reflective Practice Meetings with Supervisor Dr.Jenifer Elton Wilson.
Fig Tree Cottage, Bovey Tracey, Devon.

British Psychological Society Supervisor.
Mobile 07971627804
Office 01626 833730

I also undertake CPD on a regular basis.  Please see my CPD record.

The Team

The Team discuss critical cases at the weekly team meeting.  They also review best practice, look at errors and discuss openly best practice models.  We use the ‘Airline’ model of development with the view that every accident makes us a safer service as long as we review the errors and are able to own up to them.

Dave Oates. (Research and Daily Manager)

Dave receives monthly reflective practice session with Jo North our Director and registered manager who is trained in Supervisory practice.  He oversees the daily management of the agency but is in daily contact with Jo North and weekly team meetings.   

Alison Schofield.  (Admin)

Alison was chosen for this role because of her previous experience in customer service.  She is very skilled in admin and customer care and she heads up our complaints service.  She receives daily support from Dave Oates our in situ manager and can consult with Dave or Jo at any time.  She receives monthly supervision and reflective practice and we meet weekly when she will discuss all problems with us. 

External Quality Assurance Consultant – To be named.

We will ask an external assessor to review our service monthly and give us feedback on where we can do better and where we are doing well.  This person will also be an arbiter on any unresolved complaints and will be a recognized professional.